Terms & Conditions

Last updated: 2026-06-11

1. About these terms

These Terms & Conditions ("Terms") govern your use of the HomeGrime mobile application and on-site upholstery, sofa and mattress cleaning services (the "Service") provided by HomeGrime ("we", "us"). By placing a booking through the Service you agree to these Terms.

2. Bookings

When you place a booking you provide a contact phone number, the address where the cleaning takes place, and the selected services and quantities (e.g. number of sofa seats, armchairs or mattresses). We will attempt to schedule a cleaner for the requested time slot. We may decline or reschedule a booking if the slot becomes unavailable, in which case we will contact you.

3. Pricing & payment

Prices for each service are shown in the app before you confirm and are charged per item (per seat, armchair, chair or mattress). The final amount equals the sum of the selected items and quantities. Payment is collected upon completion unless agreed otherwise.

Extra-dirty surcharge. Items with above-average soiling (e.g. large or deeply set stains, heavy pet hair, pet urine, mold) may incur a surcharge. The cleaner will inform you of the estimated surcharge before any work begins; you may decide whether to proceed.

Oversized / special shapes. Large sectionals, corner/U-shaped sofas, sofa beds, box-spring or extra-thick mattresses may incur a surcharge, communicated before the service starts. If you're unsure how many seats to book, please tell us so we set the correct quantity.

4. Access & customer obligations

Access to the item. Please provide clear access around the item to be cleaned. Move fragile objects, electronics, lamps and decor aside beforehand, and remove loose cushions, throws and personal items.

Someone present. An adult must be present at the appointment to provide access and confirm the scope.

Power & water. Our equipment (spray extraction) needs a power outlet within reach and access to fresh water and a drain for emptying. Please make these available.

Working space. We need some room around the item for cleaning and drying. For mattresses it helps if the mattress can be stood up or freely accessed.

Parking. Where relevant, please point out nearby parking for the cleaner's vehicle. Parking tickets, fines or towing fees at the location are the customer's responsibility, not the cleaner's.

Notice if the service can't go ahead. If the cleaning can't be performed for reasons on your side (no access to the home, item unreachable, no power/water, wrong quantity) and you don't tell us in time (at least 2 hours before start), a 50% no-notice fee may apply. See the Cancellation Policy.

5. Service execution & aftercare

Drying time. After a wet clean, upholstery and mattresses stay damp. Please do not use the item until it is fully dry — typically 4–12 hours depending on material, padding thickness and room conditions, sometimes longer for mattresses. Ventilate the room well. Using it too early can cause odor, mildew or water rings.

No full-removal promise. Not every stain can be removed. Old, set-in, heat- or dye-based stains (red wine, ink, blood, make-up), water rings and liquids that have soaked through may be permanent. We achieve the best possible improvement but cannot guarantee a stain-free result.

Odors. Odors deep in a mattress core or padding (pet urine, smoke, mold) can't always be fully removed in one session. Multiple visits or specialist treatment may be required.

Conditions. If conditions make safe work or drying impossible, the appointment may be rescheduled at no charge.

6. Item condition & materials

Pre-existing damage. We are not responsible for wear, faded areas, sagging, tears, loose seams or stains present before the cleaning. A quick walk-around (or photos) documents the starting condition.

Delicate materials. Please disclose delicate or high-value fabrics in advance (velvet, silk, viscose, linen, wool, alcantara, leather). Some carry a higher risk of shrinkage, color change, dye bleed, water rings or pile distortion. Damage from undisclosed materials is the customer's responsibility.

Care labels. We follow the manufacturer's cleaning code (W = water-based, S = solvent, W/S, X = no wet cleaning). Items coded "X" or without a label may be declined or treated only after a separate risk agreement.

Leather. Leather cleaning includes cleaning and conditioning; results may be limited on cracked, dried-out or coated leather.

Biohazards / extreme contamination. Vomit, blood, urine, feces, mold or similar may lead us to refuse the service; a partial fee may still apply.

7. Liability for damage during cleaning

Damage demonstrably caused by our cleaner during the service must be reported within 24 hours of completion, with photo evidence. Our liability is limited to the value of the affected booking, to the maximum extent permitted by law.

8. Personal items

We accept no liability for cash, jewelry, electronics, remote controls, documents or other valuables left in or under the item (e.g. between cushions). Please remove them before the appointment.

9. Pets, children & allergies

Pets and children should stay out of the work area during the cleaning. If you have allergies or sensitivities to fragrances or cleaning chemicals, tell the cleaner before they start so neutral products can be used.

10. Cancellations

You may cancel a booking any time before its scheduled start. See our Cancellation Policy for details and any fees.

11. Promo codes

Unless stated otherwise, promo codes are single-use, have no cash value, and cannot be combined with other offers.

12. Right to refuse service

We reserve the right to decline any booking on grounds of safety, hygiene, or clear misconduct, refunding any prepaid amount.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated in-app. Continued use after an update constitutes acceptance.

14. Governing law & jurisdiction

These Terms are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. To the extent permitted, exclusive jurisdiction is Munich, Germany.

15. Contact

Questions? Reach us at info@homegrime.de or call us at +49 177 1914891.